10 prinsip kepuasan pelanggan, c.1-2
Buku ini mengenai kepuasan pelanggan. Satu topik yang sangat relevan bagi setiap pelaku bisnis. Hanya perusahaan yang tidak peduli dengan pelanggan, tidak peduli dengan pertumbuhan perusahaan dan y…
- Edition
- -
- ISBN/ISSN
- 979-20-3241-X
- Collation
- xiii,170p,; 23 cm.
- Series Title
- -
- Call Number
- 658.83 IRA s.1-2
The nordstrom way: the inside story of America's
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all…
- Edition
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- ISBN/ISSN
- 0-471-16160-8
- Collation
- 244p.; 21 cm.
- Series Title
- -
- Call Number
- 658.83 SPE n
Lesson from the Nordstrom: how companies are emulating..
This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service cultur…
- Edition
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- ISBN/ISSN
- 0-471-35594-1
- Collation
- 226p.; 23 cm.
- Series Title
- -
- Call Number
- 658.83 SPE l
Beyond listening: learning the secret language...
A groundbreaking guide to making one of marketing's most important resources more effective When kids in a Nabisco focus group told researchers that they always separated their Oreos before they a…
- Edition
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- ISBN/ISSN
- 0-471-39562-5
- Collation
- xvi,224p.; 23 cm.
- Series Title
- -
- Call Number
- 658.83 GOE b
Mind your x's and y's: satisfying the 10 craving of a new..
Profiling the eighteen- to forty-year-old consumer market as the most coveted and hard-to-reach consumer segment, a co-author of Don't Think Pink reveals how the buying habits of generations X and …
- Edition
- -
- ISBN/ISSN
- 978-0-7432-7750-1
- Collation
- 275p.; 23 cm.
- Series Title
- -
- Call Number
- 658.83 JOH m
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