This book have Eight full case studies with exhibits and documents address the areas of lodging, food service, tourism e-commerce, gaming, cruise lines, and airlines, making this book ideal for exe…
Hotel Management and Operations, Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This co…
The case explore issues such as heritage and conversation, service design, service training, marketing, project management and crisis management. These are useful academic classroom discussions as …